Manager, Security Technology


About the Manager, Security Technology position:

The Manager, Security Technology is part of a team responsible for a broad range of tasks related to the installation, administration, support, maintenance, enhancement, optimization, and documentation of the physical security technology at the Jewish Federation of Cleveland (JFC) and the community security initiatives of our partner, JFC Security LLC.

The Manager, Security Technology will work in partnership with JFC and JFC Security to oversee the implementation of new security technology, diagnose and manage security system issues at Federation and organizations throughout the community, provide hands-on day-to-day technical support, and administer a portfolio of security operations technology. The position reports to the Senior Director, Security Technology. Preferred candidates are continuous learners, self-motivated, possess a strong work ethic, and have experience working with complex physical security and surveillance environments.

Essential Responsibilities:
Project Administration and Management
  • Manage a portfolio of security technology projects, including the planning, execution, vendor coordination, adherence to budget and timelines, and risk management.
  • Implement project communication plans, providing status updates to stakeholders.
  • Assist with review of vendor proposals for accuracy and adherence to set standards.
  • Assist with development and management of project plans and project forecasting.
Community Security and Surveillance Technology Support
  • Assist with the design, implementation, ongoing management, and documentation of a comprehensive support system for our community-wide physical security systems.
  • Manage external vendors that assist with the implementation and maintenance of systems.
  • Respond to and resolve system issues, escalating and managing the issues with security team members, community stakeholders, and vendors.
  • Monitor and maintain system health.
  • Assist with the development and maintenance of as-built documentation.
  • Identify solutions to proactively address issues before they result in outage.
Security Software Administration and Support
  • Act as administrator for a variety of security operations software applications including design and management of user roles and access, end-user training, and audits.
  • Assist the security team with software issue resolution and vendor support.
  • Stay current on latest security technology and software and make recommendations for potential use at the Federation and community partners.
  • Help to evaluate software and other recommendations and be a key member of the implementation team.
  1. At least three years of experience in information technology. Experience in a technical support role is a plus.
  2. Understanding of TCP/IP networking including switching, routing, VLANs, firewalls, and VPNs. Experience with monitoring and troubleshooting networked systems is a plus.
  3. Experience implementing or supporting video management systems (VMS). Experience with Genetec Security Center is preferred.
  4. Project management experience is preferred.
  5. Understanding of information security best practices.
  6. Experience implementing or managing complex security technology for distributed locations is a plus.
  7. Bachelor’s degree in information systems or a relevant field of study.
  8. Certifications in one or more of the following: Genetec Security Center, relevant physical security or Microsoft technologies, networking, or information security is preferred.
  9. Self-motivated with ability to work independently and as part of a diverse team.
  10. Strong analytical and troubleshooting skills with the ability to approach work creatively.
  11. Ability to juggle multiple projects and deliver on time.
  12. Continuous learner with passion for exploring new technologies. Candidate may be required to obtain technical training and certifications.
  13. Strong verbal and written communications. Ability to create structured technical documentation is a plus.
  14. Ability to interface with all levels of the organization (both technical and non-technical) as well as community stakeholders and vendors.

About the Federation:

The Jewish Federation of Cleveland is the only organization in Cleveland that focuses on the health and vitality of the entire Jewish community. For more than 115 years, the Federation has created the critical scale necessary to drive meaningful social change and provide relief in times of crisis in ways no one person or organization could do alone. As Jewish Cleveland’s hub for innovative solutions and collaborative services, the Federation is able to change and improve lives in Cleveland, Israel, and around the world.

If you are qualified and interested in this exceptional opportunity, please send your resume and cover letter, and apply here

Our Benefits

  • Affordable medical and dental insurance
  • Paid vacation, holiday, and sick days
  • 403(b) plan
  • Life insurance
  • Long term disability
  • Wellness programs
  • Employee Assistance Program (EAP)