PJ Library Engagement Ambassador


About the PJ Library Engagement Ambassador position:

A successful PJ Library Engagement Ambassador is warm, compassionate, and genuinely interested in getting to know new families. Their personal knowledge, experiences, and involvement in the Jewish community allow them to connect families to additional local program opportunities. An ambassador enthusiastically leads creative programs in Cleveland, tailoring to the interests of families.

Essential Functions:

Reach New Families

  • Identify and approach potential new PJ Library families.
  • Warmly welcome new families with a follow up email/call/text within 24 hours of meeting/being introduced with an offer to meet for coffee/playdate or personalized connections or recommendations based on the family’s interests and needs.
  • Identify new places and ways to promote PJ Library and local programming (e.g., community events, Jewish-owned businesses).
  • Meet unconnected families at the secular spaces (i.e. Solon Library story time, community recreation center, music classes, Legacy Village food trucks, playgrounds).
  • Enroll new family’s child/children in PJ Library.
  • Encourage families to “invite a friend” to all local gatherings.
  • Offer a Welcome Baby or Welcome Tot gift bag to eligible families.

Design Engaging Programs

  • Create an environment where families feel welcome and want to come back.
  • Create programming based on needs and interests of families.
  • Vary program activities, locations (public space, Jewish space, private home) and time of day/week to attract new families.
  • Bring a Jewish element to PJ Library family encounters (either by self or with aid of other Jewish professionals in community).
  • Planning Goal: create plans for programming 2-3 months at a time.
  • Set goal for each program- how does the program meet the mission of PJ Library?
  • Complete planning sheet for each event.

Project Management, Planning, and Coordination

  • Collaborate with the applications development team, data stewardship team, or other related teams on data quality, BBEC enhancement, and campaign related projects.
  • Foster relationship with other departments to identify opportunities for improvements to donor operations.
  • Define and scope improvement projects.
  • Create and maintain documentation for all donor operation processes.
  • Assume additional responsibilities and perform special projects as needed or directed.
  • Evaluate and refresh our donor services processes as needed.


  • Continue groups that are currently running.
  • Promote playgroups to new parents, meeting new people, at events, etc.
  • Organize new groups and contacting participants.

Social Media: Craft a caring, supportive, inclusive Facebook group

  • Post articles, questions, etc. that encourage sharing amongst the group.
  • Share information about events and services in the community
  • Use the group to generate excitement and introductions to other parents.

Report and Document

  • Record each program and attendance numbers.
  • Track encounters with each individual family as needed: one-to-one meetings, phone calls, emails, etc.
  • Track hours and activity through ADP.
  • Collect and share with program professional conversations had with families illustrating the wider Jewish community.
Knowledge, Skills, Abilities and Personal Characteristics:
  1. Demonstrated excellent interpersonal and communication skills.
  2. Savvy social media networking skills.
  3. Approachable and friendly, ability to relate to unaffiliated families.
  4. High emotional intelligence.
  5. Strong organizational skills.
  6. Knowledge of Jewish culture, history, and religion.
  7. Resourceful and demonstrating excellent follow up.
  8. Compassionate and sensitive to the needs of others.
  9. Data entry skills preferred.

If you are qualified and interested in this exceptional opportunity, please send your resume and cover letter, and apply here.

Our Benefits

  • Affordable medical and dental insurance
  • Paid vacation, holiday, and sick days
  • 403(b) plan
  • Life insurance
  • Long term disability
  • Wellness programs
  • Employee Assistance Program (EAP)