» Access Jewish Cleveland Help Hotline

Access Jewish Cleveland Help Hotline

Access Jewish Cleveland Helpline

When you need help, we are here.

Got a question today? Maybe you, or someone you know, will tomorrow… Get help when you need it. Jewish Cleveland offers a free and confidential resource and referral service. No question is too big or too small. No issue is too personal.

We are here to help when you are looking for information on:

  • Connection to counseling services and support
  • Emergency financial assistance
  • Employment-related support
  • Alzheimer's and Dementia resources
  • Care of your aging parent
  • “New to Cleveland” advice
  • Scholarships for Israel programs
  • Pre-school and day school, Synagogues
  • Calendar of local events
  • Volunteer Opportunities
  • Geneology
  • And more...

Click here for access to the resources and referral site!

If you’d like to speak with someone on the phone please call:


(Hours of operation are Monday through Thursday 9 a.m. to 5 p.m. and Friday 9 a.m. to 3 p.m.)
You can e-mail us anytime. Please complete the form below and we will get back to you during our hours of operation

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What Can I Expect if I Call?

Our certified Information & Referral (I&R) Specialist maintains a high level of knowledge about community resources in order to be responsive to the needs of our community. During your call the I&R Specialist will:

• Listen to your confidential situation • Help you determine what services you need • Search our extensive database to find out what services are available • Refer you to the appropriate agency or service

Calls will be answered in the order they are received. If the voice message comes on, it means that the I&R Specialist is on the phone with other callers. Please leave your name, number and confidential message and your call will be returned within 48 hours.

Is Access Jewish Cleveland a certified Information & Referral service?
The Jewish Federation of Cleveland is a member of the Alliance of Information and Referral Systems (AIRS) which is the national professional credentialing program that measures and recognizes competence in the Information & Referral profession, improving the professionalism of the field and the quality of service provided to the public. Susan Hyman received certification as an Information & Referral Specialist through AIRS. Certification is a measurement of documented knowledge in the field of Information & Referral reflecting specific competencies and related performance criteria, which describe the knowledge, skills, attitudes and work-related behaviors needed by Information & Referral practitioners to successfully execute their duties. The AIRS Certification Program is operated in alignment with national standards for credentialing organizations.

In case of a medical or behavioral health emergency, call 911 immediately, and/or proceed to the nearest emergency room. If you are threatened or in harm's way, call 911 immediately.

The suicide and crisis prevention hotline is 216-623-6888.

Access Jewish Cleveland is not a crisis prevention or intervention service.